Service Design Artifacts and Toolkits
Note this DRG is at capacity for Spring and no longer accepting applications.
Service design is a growing field focused on the success of an organization beyond an individual product or user experience.
In collaboration with CX/service designers at Microsoft, we will explore a suite of artifacts that support service design. We will see how they are currently used in industry, and begin to assemble service design toolkits with an eye on adding new tools to enhance future service design. Working in teams, students will develop toolkits for possible services. Designers from Microsoft will partner with us, offering insight into service design at Microsoft and will join us periodically for feedback, critique, and mentorship.
This will be a fast-paced DRG, focused on understanding the design artifacts for service design. Students with a strong interest in service design, or an established expertise in a design practice (visual design, interaction design, etc.) are encouraged to apply.
This DRG will meet on Thursdays from 2-4 p.m.
Human Centered Design in London Preparatory Seminar (1 credit)
This bi-weekly seminar will prepare students for the design work that they will undertake during the Study Abroad Program. We will prepare to explore the cultural and design context of London and discuss readings on design strategies and methods. Practical considerations for the program will also be covered.
This course meets bi-weekly, for 2 hours. This DRG is exclusive to and required for participants in the HCDE in London Study Abroad program.