Recorded March 11, 2022, as part of the UX Speaker Series in the University of Washington's Department of Human Centered Design & Engineering.
UX Research Strategies for Products that Support Groups
Different UX research strategies are required for products that support groups and communities than for products that are for individual use. Products for groups require studying multiple users interacting together, and resulting UX research artifacts must include different user perspectives. In this talk, I will discuss techniques for capturing and explaining group workflows, with examples that draw from research on enterprise software and social consumer apps.
Carolyn Wei is a UX researcher at Meta where she has been leading strategic research on communities for the Facebook app. She has over 15 years experience conducting research and finding opportunities for social and collaborative computing products for large technology companies. She holds MS and PhD degrees in Technical Communication from the University of Washington.