You are here

» Mark Zachry, Professor

Mark Zachry, Professor

zachry@uw.edu
206.616.7936
Sieg 408

Professional Interests

Human-computer interaction, social computing, communicative practices of organizations, and sociotechnical systems

National Awards and Honors

2011 J.R. Gould Award for Excellence in Teaching
International Society for Technical Communication

2011 Associate Fellow
International Society for Technical Communication

2008 NCTE Best Original Collection in Scientific & Technical Communication
Communicative Practices in Workplaces and the Professions: Cultural Perspectives on the Regulation of Discourse and Organizations. Amityville, NY: Baywood Publishing. (2007). (Edited by M. Zachry and C. Thralls)

2002 Invited Plenary Speaker
Council of Programs in Scientific & Technical Communication

Courses at UW

501 Theoretical Foundations of Human Centered Design & Engineering
517 Usability Testing
518 User-Centered Design
542 Theoretical Foundations
596 Directed Research: Communicative Practices in Virtual Workspaces
596 Directed Research: Social Perspectives on the Design of Online Communities
596 Directed Research: Theory, Technology, and Technical Communication
598 Directed Research: Networks & Ecologies
598 Directed Research: Designing Technologies to Support Social Interaction
598 Special Topics: Writing for Publication

Editorships

Technical Communication Quarterly, Editor-in-chief 2003–2008

 

Educational Background

Ph.D., Iowa State University, 1998
M.A., Arizona State University, 1992

 

Selected Recent Publications

Articles, Chapters, Papers

 

Morgan, J. T., Gilbert, M., McDonald, D. W., & Zachry, M. (2014). Editing Beyond Articles: Diversity & Dynamics of Teamwork in Open Collaborations. Proceedings of the 2014 ACM Conference on Computer Supported Cooperative Work (CSCW '14).

Ferro, T., and M. Zachry. (2014). Technical Communication Unbound: Knowledge Work, Social Media, and Emergent Communicative Practices. Technical Communication Quarterly. 23.1: pp. 6-21.

Morgan, J., Oxley, M., Bender, E., Zhu, L., Gracheva, V., and M. Zachry. (2013). Are We There Yet?: The Development of a Corpus Annotated for Social Acts in Multilingual Online Discourse. Dialogue & Discourse. 4.2: pp. 1-33.

Gilbert, M., Morgan, J. T., McDonald, D. W., & Zachry, M. (2013). Managing Complexity: Strategies for group awareness and coordinated action in Wikipedia. In Proceedings of the 2013 Joint International Symposium on Wikis and Open Collaboration.

Morgan, J. T., Gilbert, M., McDonald, D. W., & Zachry, M. (2013). Project talk: Coordination work and group membership in WikiProjects. In Proceedings of the 2013 Joint International Symposium on Wikis and Open Collaboration.

McDonald, D. W., S. Gokhman, and M. Zachry (2012). Building for Social Translucence: A Domain Analysis and Prototype System. Proceedings of the 2012 ACM Conference on Computer Supported Cooperative Work (CSCW '12).

Read, S., DelaMerced, A., and M. Zachry (2012). Participatory Design in the Development of a Web-based Technology for Visualizing Writing Activity as Knowledge Work. SIGDOC '12: Proceedings of the 30th Annual International Conference on Design of Communication, New York. ACM Press.

Ferro, T., Divine, D., and M. Zachry (2012). Knowledge Workers and their Use of Publicly Available Online Services for Day-to-day Work. SIGDOC '12: Proceedings of the 30th Annual International Conference on Design of Communication, New York. ACM Press.

Hart-Davidson, W., Zachry, M., and C. Spinuzzi (2012). Activity Streams: Building Context to Coordinate Writing Activity in Collaborative Teams. SIGDOC '12: Proceedings of the 30th Annual International Conference on Design of Communication, New York. ACM Press.

Gilbert, M., and M. Zachry (2012). Sharing time: engaging students as co-designers in the creation of an online knowledge sharing application. SIGDOC '12: Proceedings of the 30th Annual International Conference on Design of Communication, New York. ACM Press.

Ferro, T., and M. Zachry. (2011). Networked Knowledge Workers on the Web: An Examination of US Trends, 2008–2010. Handbook of Research on Business Social Networking: Organizational, Managerial, and Technological Dimensions. Hershey, PA, USA: IGI Publishing.

Divine, D., T. Ferro, and M. Zachry. (2011) Work through the Web: A Typology of Web 2.0 Services. In SIGDOC '11: Proceedings of the 29th annual international conference on Design of communication, New York, NY, USA. ACM Press.

McDonald, D. S. Javanmardi, and M. Zachry. (2011). Finding Patterns in Behavioral Observations by Automatically Labeling Forms of Wikiwork in Barnstars. In Proceedings of the 7th International Symposium on Wikis and Open Collaboration (WikiSym '11). Mountain View, CA.

Derthick, K., P. Tsao, T. Kriplean, A. Borning, M. Zachry, and D. W. McDonald (2011). Collaborative Sensemaking during Admin Permission Granting in Wikipedia. In A.A. Ozok and P. Zaphiris (Eds.): Online Communities, HCII 2011, LNCS 6778, pp. 100–109.

Bender, Emily., Jonathan T. Morgan, Meghan Oxley, Mark Zachry, Brian Hutchinson, Alex Marin, Bin Zhang and Mari Ostendorf. 2011. Annotating Social Acts: Authority Claims and Alignment Moves in Wikipedia Talk Pages. In Proceedings of the Workshop on Language in Social Media (LSM 2011). 48–57.

Mays, Robin E., Zachry, M., Murat, A., Haselkorn, M. (2011) Aligning Border Security Workflow and Decision Making with Supporting Information and Communication Systems. In Proceedings of the 8th International ISCRAM Conference, May 2011. Lisbon, Portugal.

Atman, C., Borgford-Parnell, J., Goist, Z., Deibel, K., Blair, J., Bodle, C., Kumar, V., Roesler, A., Tanimoto, S., & Zachry, M. (2010) "Seeing and Hearing Design: Exploring How Visual Representations and Sound Tracks Could Be Used to Teach Design." In Proceedings of Design Thinking and Research Symposium 8, October 2010, Sydney Australia, 25–37.

Marin, A., Ostendorf, M. Zhang, B., Morgan, J. T., Oxley, M., Zachry, M., and Bender, E. (2010). Detecting Authority Bids in Online Conversations. Proceedings of the 2010 IEEE Spoken Language Technology Workshop (SLT 2010).

Morgan, J. T., and Zachry, M. Negotiating with angry mastodons: The Wikipedia policy environment as genre ecology. In Proceedings of the 16th ACM international conference on Supporting group work (GROUP '10). ACM Press. 165–168.

Gygi, K., and Zachry, M. Productive Tensions and the Regulatory Work of Genres in the Development of an Engineering Communication Workshop in a Transnational Corporation. Journal of Business & Technical Communication, 24.3. (Summer 2010): 358–381.

Cook, K.C., and Zachry, M. Politics, Programmatic Self-Assessment, and the Challenge of Cultural Change. Assessment in Technical and Professional Communication. M. Hundleby and J. Allen (Eds.) Amityville, NY: Baywood Publishing, 2010. 65–80.

Zachry, M. Rhetorical analysis and professional communication. The Handbook of Business Discourse. In F. Bargiela-Chippini (Ed.). Edinburgh: Edinburgh University Press. 2009.

Zachry, M., Hart-Davidson, W., and Spinuzzi, C. Advances in understanding knowledge work. In SIGDOC '08: Proceedings of the 26th annual international conference on Design of communication, New York, NY, USA . ACM Press. 243–248.

Zachry, M. Cross-disciplinary exchanges: An interview with Susan Leigh Star. Technical Communication Quarterly 17.4 (Fall 2008): 435–454.

Zachry, M. Investigating new techniques for developing meaningful models of knowledge work. In Proceedings of IEEE International Professional Communication Conference, 2007.

Zachry, M., Spinuzzi, C., and Hart-Davidson, W. Visual documentation of knowledge work: An examination of competing approaches. In SIGDOC '07: Proceedings of the 25th annual international conference on Design of communication, New York, NY, USA . ACM Press. 120–126.

Hart-Davidson, W., Spinuzzi, C., and Zachry, M. Capturing & visualizing knowledge work: Results & implications of a pilot study of proposal writing activity. In SIGDOC '07: Proceedings of the 25th annual international conference on Design of communication, New York, NY, USA . ACM Press. 113–119.

Zachry, M. Cross-disciplinary exchanges: An interview with Andrew Feenberg. Technical Communication Quarterly 16.4 (Fall 2007): 453–472.

Zachry, M. Regulation and communicative practices. Communicative practices in workplaces and the professions: Cultural perspectives on the regulation of discourse in organizations. In M. Zachry and C. Thralls (Eds.). Amityville , NY : Baywood Publishing, 2007. v–xv.

Zachry, M. Cross-disciplinary exchanges: An interview with Bonnie A. Nardi. Technical Communication Quarterly 15.4 (Fall 2006): 483–503.

Zachry, M., Hart-Davidson, W., and Spinuzzi, C. Researching proposal development: Accounting for the complexity of designing persuasive texts. In SIGDOC '06: Proceedings of the 24th annual international conference on Design of communication, New York, NY, USA . ACM Press. 142–148.

Spinuzzi, C., Hart-Davidson, W., and Zachry, M. Chains and ecologies: Methodological notes toward a communicative-mediational model of technologically mediated writing. In SIGDOC '06: Proceedings of the 24th annual international conference on Design of communication, New York, NY, USA . ACM Press. 43–50.

Hart-Davidson, W., Spinuzzi, C., and Zachry, M. Visualizing writing activity as knowledge work: Challenges & opportunities. In SIGDOC '06: Proceedings of the 24th annual international conference on Design of communication, New York, NY, USA . ACM Press. 70–77.

Zachry, M. Cross-disciplinary exchanges: An interview with Donald A. Norman. Technical Communication Quarterly 14.4 (Fall 2005): 469–487.

Zachry, M. Paralogy and online pedagogy. Online education: Global questions , local answers . In K. C. Cook and K. Grant-Davie (Eds.). Amityville , NY : Baywood Publishing, 2005. 177–90.

Zachry, M., and C. Thralls. Cross-disciplinary exchanges: An interview with Edward R. Tufte. Technical Communication Quarterly 13.4 (Fall 2004): 447–462.

Cook, K.C., Thralls, C., and M. Zachry. Doctoral-level graduates in professional, technical, and scientific communication: A profile. Technical Communication 50.2 (2003): 160–173.

Zachry, M. Constructing usable documentation: A study of communicative practices and the early uses of mainframe computing in industry. Journal of Technical Writing and Communication 31.1 (2001): 61–76.

Spinuzzi, C., and M. Zachry. Genre ecologies: An open-system approach to understanding and constructing documentation. Journal of Computer Documentation 24.3 (2000): 169–181.

Zachry, M. Conceptualizing communicative practices in organizations: Genre-based research in professional communication. Business Communication Quarterly 63.4 (December 2000): 91–97.

Zachry, M. Communicative practices in the workplace: A historical examination of genre development. Journal of Technical Writing and Communication 30.1 (2000): 57–79.

Zachry, M. Management discourse and popular narratives: The myriad plots of total quality management. In N. R. Blyler and J. M. Perkins (Eds.). Narrative and Professional Communication. Norwood, NJ: Ablex Publishing, 1999. 107–120.

Posters, Workshops, Extended Abstracts, Demo Systems, etc.

Gilbert, M., Morgan, J., Zachry, M., and McDonald, D. (2013). Indicoder: an extensible system for online annotation. In Proceedings of the 2013 conference on Computer Supported Cooperative Work (CSCW '13). ACM, New York, NY, USA, 139-142.

Morgan, J., Gilbert, M., Zachry, M., and McDonald, D. (2013). A content analysis of wikiproject discussions: toward a typology of coordination language used by virtual teams. In Proceedings of the 2013 conference on Computer Supported Cooperative Work (CSCW '13). ACM, New York, NY, USA, 231-234.

Gokhman, S. D. McDonald, and M. Zachry. (2011). Wiki Architectures as Social Translucence Enablers. Poster with paper In Proceedings of the 7th International Symposium on Wikis and Open Collaboration (WikiSym '11). Mountain View, CA.

Abrahamsen, P., A. Delamerced, D. Divine, C. Nguyen, and M. Zachry. (2011). Designing a System to Create a Community: The GEMviz Project. Poster with paper in SIGDOC'11: Proceedings of the 29th annual international conference on Design of Communication, New York, NY, USA. ACM Press.

Divine, D., Morgan, J. T., Ourada, J., and Zachry, M. 2010. Designing Qbox: A tool for sorting things out in digital spaces. In Proceedings of the 16th ACM international conference on Supporting group work (GROUP '10). ACM Press. 311–312.

Kriplean, T., M. Zachry, D. McDonald, and A. Borning (2010). Enabling Social Translucence for Wikipedia. System with paper presented at the ACM 2010 SIGCHI Conference on Computer Supported Cooperative Work (CSCW '10).

Oxley, M., Morgan, J. T., Zachry, M., and Hutchinson, B. 2010. "What i know is..": Establishing Credibility on Wikipedia Talk Pages. In Proceedings of the 6th international Symposium on Wikis and Open Collaboration (Gdansk, Poland, July 07–09, 2010). WikiSym '10.

McDonald, D. W., I. Beschastnikh, T. Kriplean, A. Borning, and M. Zachry (2009) System Design for Social Translucence in Socially Mediating Technologies. Paper presented at the "Socially Mediating Technologies" Workshop at the ACM 2009 SIGCHI Conference on Human Factors in Computing Systems (CHI'09).

Zachry, M., Spinuzzi, C., and Hart-Davidson, W. 2009. Visualizing Patterns of Knowledge Work in Organizations: A Workshop. In Proceedings of the 27th ACM international Conference on Design of Communication (Bloomington, Indiana, USA, October 05–07, 2009). SIGDOC '09.

Kriplean, T., I. Beschastnikh, A. Borning, D. W. McDonald and M. Zachry (2009) Designing Mediating Spaces Between Citizens and Government. Paper presented at the “Socially Mediating Technologies” Workshop at the ACM 2009 SIGCHI Conference on Human Factors in Computing Systems (CHI'09).

Morgan, J. T., Derthick, K., Ferro, T., Searle, E., Zachry, M., and Kriplean, T. (2009). Formalization and Community Investment in Wikipedia's Regulating Texts: The Role of Essays. In Proceedings of the 27th ACM international Conference on Design of Communication (Bloomington, Indiana, USA, October 05 - 07, 2009). SIGDOC '09.

Ferro, T., Derthick, K., Morgan, J. T., Searle, E., and Zachry, M. (2009). Understanding How People Use Publicly Available Online Services for Work. In Proceedings of the 27th ACM international Conference on Design of Communication (Bloomington, Indiana, USA, October 05–07, 2009). SIGDOC '09.

Searle, E., Derthick, K., Ferro, T., Morgan, J. T., and Zachry, M. (2009). Using User-centered Design to Discover Motivation and Priorities in an Established Online Community. In Proceedings of the 27th ACM international Conference on Design of Communication (Bloomington, Indiana, USA, October 05–07, 2009). SIGDOC '09.

Beschastnikh, I., D. W. McDonald, M. Zachry, T. Kriplean, and A. Borning (2009) Promoting Quality in Wikipedia through Enculturation. Paper presented at "Approaching Amateur" Workshop at the ACM Group Conference.

Zachry, M., B. Arnold, C. Claxton, M. Graube, E. Searle, R. G. Tesdell (2008). Cooperative Work on the Web: Developing a Framework for Understanding what People are Doing Now with Web 2.0 Technologies. Poster presented at the 2008 SIGCHI Conference on Computer Supported Cooperative Work (CSCW '08).