Seattle Children's Hospital Family Resource Center Toolkit
Caring for Caregivers
Students: Nikita Kovalovs, Alison Gray, Jamie Vanderwall, Maya Klitsner
Project sponsored by: Seattle Children's Hospital
Our project with Seattle Children’s Hospital is focused on connecting caregivers of patients in the hospital with information, support services, and self-care resources. The Family Resource Center (FRC) provides resources such as a family lounge, computers, laundry, kitchen amenities, and other support services. Currently, FRC staff report not understanding the effectiveness of their outreach strategy and are interested in learning more about caregiver experiences to determine optimal outreach methods and times. We conducted interviews, surveys, usability tests, and audits to develop a toolkit to help them with this endeavor.